Policy

Privacy Policy

This Privacy Policy regulates the personal data treatments carried out in the Internet store corresponding to the address: www.natureselection.co (hereinafter, the "store").

The use of the store attributes the condition of user (hereinafter, the "user") and implies knowledge and, where appropriate, the acceptance of all conditions included in this privacy policy. The provision of the store service has a limited duration of the moment in which the user is connected to the store or any of the services that are facilitated through it. Therefore, the user must read carefully this privacy policy on each of the occasions that the store intends to use, since it can undergo modifications.

Collection, treatment and use of personal data

On May 25, 2016, the General Data Protection Regulation (RGPD) entered into force, which will replace the current current regulations and that will begin to be applied on May 25, 2018:

Natura Selection SL is an organization in which there are activities of personal data treatments, which attributes an important responsibility in the design and organization of procedures so that they are aligned with the legal fulfillment in this area.

In the exercise of these responsibilities and in order to establish the general principles that must govern the processing of personal data in the company, it approves this personal data protection policy, which notifies its employees and makes available of all your interest groups.

1. Purpose

The Personal Data Protection Policy is a proactive responsibility measure that has the purpose of ensuring compliance with the applicable legislation in this area and relation to it, respect for the right to honor and privacy in the processing of data personal nature of all people who relate to the company. In development of the provisions of this Personal Data Protection Policy, which are the principles that govern data processing in the organization and consequently, the procedures, and the organizational and security measures that the people affected by This policy undertake to implement in their scope of responsibility. To this end, the address will assign responsibilities to personnel participating in data processing operations.

2. scope of application

This personal data protection policy will apply to the company, its administrators, managers and employees, as well as all the people who relate to it, with express inclusion of service providers with access to data (" Treatment in charge ”).

3. Principles of the processing of personal data

As a general principle, the company will scrupulously comply with the legislation on the protection of personal data and must be able to demonstrate it (principle of "proactive responsibility"), paying special attention to those treatments that may mean a greater risk to rights of those affected (principle of "risk approach"). In relation to the above Natura Selection SL will ensure compliance with the following principles:

Leality, loyalty, transparency and limitation of the purpose. Data processing should always be informed to the affected, through clauses and other procedures; And it will only be considered legitimate if there is consent for the data processing (with special attention to the one paid by minors), or has another valid legitimation and the purpose of the same is consistent with regulations.

Data minimization. The treated data must be adequate, relevant and limited to what is necessary in relation to the purposes of treatment.

Accuracy. The data must be exact and, if necessary, updated. In this regard, the necessary measures will be adopted so that the personal data that is inaccurate with respect to the purposes of treatment are suppressed or rectified without delay.

Limitation of the conservation period. The data will be maintained so that the identification of the interested parties is allowed for no more time than necessary for the purposes of treatment.

Integrity and confidentiality. The data will be treated in such a way that adequate security of personal data is guaranteed, including protection against unauthorized or illicit treatment and against its loss, destruction or accidental damage, by applying appropriate technical or organizational measures.

Data assignments. The purchase or obtaining of personal data of illegitimate sources or in those cases in which said data have been collected or assigned contravening the law or not sufficiently guaranteed its legitimate origin is prohibited.

Hiring suppliers with access to data. They will only be chosen for hiring suppliers that offer sufficient guarantees to apply appropriate technical and safety measures in data processing. With these third parties the due agreement will be documented.

International data transfers. All personal data processing subject to regulations of the European Union that implies a transfer of data outside the European economic space must be carried out with strict compliance with the requirements established in the applicable law.

Rights of those affected. The company will facilitate to those affected the exercise of the rights of access, rectification, suppression, limitation of the treatment, opposition and portability, establishing for this purpose the internal procedures, and in particular the models for their exercise that are necessary and timely, which which which They must meet at least the legal requirements applicable in each case.

The company will promote that the principles included in this Personal Data Protection Policy are taken into account (i) in the design and implementation of all work procedures, (ii) in the products and services offered (III) in all the contracts and obligations that formalize or assume and (iv) in the implementation of how many systems and platforms allow access of employees or third parties and/or the collection or processing of personal data.

4. Workers' commitment

The workers are informed of this policy and declare themselves aware that personal information is an asset of the company, and in this regard they adhere to it, committing to the following:

* Carry out the training sensitization in data protection that the company makes available.

* Apply safety measures at the user level that apply to your workplace, without prejudice to responsibilities in their design and implementation that could be attributed according to their role within Natura Group.

* Use the established formats for the exercise of rights by those affected and inform the company immediately so that the answer can be made effective.

* Inform the company, as soon as you have knowledge, of deviations of the provisions of this policy, particularly "personal data security violations", using the format established for this purpose.

5. Control and evaluation

An annual verification, evaluation and assessment will be carried out, or every time there are significant changes in data treatments, the effectiveness of technical and organizational measures to guarantee the security of treatment.

The data treatments currently in the store are the following:

- "New customer" section: in order to make online purchases in our store it will be necessary to be registered as a registered customer. For this purpose, Natura Selection S.L., as responsible for the file, will request a series of personal data through a registration form. These data together with those derived from the purchases that are being made, will be treated in order to allow online purchase and attend their orders. In addition, Natura Selection S.L. You can deal with your data in order to contact the users registered in the event that any kind of incidence arose during the processing of the order or in the management of the collection, being able to collect new data or confirm those already collected when necessary for the fulfillment of the corresponding contract, for fraud prevention or for the completion of surveys on the quality of the products and services. Additionally, Natura Selection S.L. You can deal with your personal data related to purchases made in the store to prepare profiles for commercial and advertising purposes as well as to offer products and services that may be of your interest marketed under Natura Selection S.L.

By marking the "I want to receive communications by email or equivalent means", expressly consent that Natura Selection S.L. They can send these commercial communications by email or equivalent media (SMS or MMS).

Additionally, during this registry, it is possible that its consent is requested for another series of purposes that do not keep a direct relationship with the purchase. In the event that you do not agree with these additional treatments, mark or uncheck the box for the effect as appropriate.

- "Newsletter" section: by sending the corresponding form, the user expressly consents to that Natura Selection S.L. As responsible for the file they can send you by any means, including electronic means, our corporate newsletter as well as to offer products and services that may result from their marketed low Natura Selection S.L.

- "Press" section: by sending the corresponding form, the user expressly consents that Natura Selection S.L. As responsible for the file they can send you by any means, including electronic means, the press releases issued Natura Selection S.L. Commercial relations for the sale of equipment and textile fashion, footwear.

- Section "Do you want to work with us?": By sending your CV by email, it aware that the data included in your CV as well as those collected during telephone calls or selection tests that are performed, are treated for the sole purpose to verify and evaluate your candidacy for the current or future selection processes that may carry out Natura Selection S.L.

Also, when sending us your data through the planned forms or by email to the corresponding mailboxes, you declare that the information and data provided are accurate and truthful, as well as that the user is over 16 years. Store services are not aimed at children under 16, so we have no planned paternal consent in any case.

Natura Selection S.L. They will retain their data for the periods legally provided for each case and this without prejudice to their right of cancellation.

Communications or data assignments

The data collected on the website may be communicated to other companies in the group Natura Selection S.L. Commercial relations for the sale of equipment and textile fashion, footwear, accessories, cosmetics, hygiene, home products, consumer electronics and other consumer products and services marketed by Natura Selection S.L., for the same purposes as those specified in this data protection policy.

Exercise of access, rectification, cancellation and opposition rights

Users may exercise, at any time, their rights of access, rectification, cancellation and opposition to the process naturaseccion.com and accompanying in any case a copy of the document proving its identity.

Opposition to commercial communications

Users may oppose the remission of commercial communications by sending an email to the following address [email protected]. In the case of commercial communications by email, they may be additionally accessing the Newsletter section of the store and introducing your email address in the "Low" section.

Cookies policy

Technical cookies

Strictly necessary cookies

These cookies are necessary for the website to work and cannot be deactivated in our systems. In general, they are only configured in response to actions that are equivalent to a request for services, such as configuring your privacy preferences, logging or completing forms. You can configure your browser to block or notify you about these cookies, but some parts of the site will not work. These cookies do not store any personal identification information.

Analytical cookies

Accept analytical cookies

These cookies allow us to count the visits and traffic sources, so that we can measure and improve the performance of our site. They help us to know what pages are the most popular and the least and how visitors move through the site. All the information collected by these cookies is added and, therefore, anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Third -party cookies

Accept third -party cookies

These cookies are established through our site by our advertising partners. These companies can use them to create a profile with your interests and show you relevant ads in other places. They work through the unique identification of your browser and device. If you do not allow these cookies, you will not experience our advertising directed on different websites.

Legal warning

1. Legal information and acceptance

This legal notice regulates the use of this website (hereinafter, "Natura online ") that Natura Selection S.L. (onwards, "Natura") makes available to Internet users.

Natura With headquarters in Ecuador 55-67, 08029 (Barcelona) and CIF B60035912, it is registered in the Mercantile Registry of Barcelona, Volume 22120, Folio 0001, General Section of the Book of Societies. For purposes of returns, please use the direction indicated in the general purchase conditions.

The acceptance of this legal notice implies that the user knows their terms and that it undertakes to fulfill them. In no case, Natura Online guarantees the availability or maintenance in the future of accessible services through the store. Natura Online can at any time decide the interruption, suspension or definitive cancellation of this store without any kind of compensation for users.

The electronic purchases made by users through this store, are subject to the general purchase conditions (hereinafter, the "general purchase conditions"). These general purchase conditions constitute the main legal document of the contract of sale and in them the rights and duties that users have as customers of Natura on-line. It is therefore convenient, that prior to the start of purchases in our store users carefully read these general purchase conditions. Natura Online can modify these general purchase conditions at any time. The modifications made, will not affect, in any case, the purchases that users have made prior to the approval of said modifications that will be governed in any case by the general conditions in force at the time of making those other purchases. It is the user's responsibility to know the general purchase conditions in force at the time of the start of the purchase process.

The general purchase conditions as well as the other documents of the contract of sale are available in Spanish and in English.

2. Intellectual and industrial property

All the contents of the store, understanding by these in a merely enunciative way the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes (hereinafter, the "Contents"), are intellectual property of Natura Online or third parties, without being understood as users none of the exploitation rights recognized by current regulations on intellectual property. Notwithstanding the foregoing, during the time that users remain connected to the store, they can use these contents as necessary for navigation and only as these contents are accessible in accordance with the rules provided for in this legal notice . Once the user disconnects from our store, he will not retain any right to use on the previous contents.

Brands, commercial names or distinctive signs are owned by Natura Online, or third parties, without being understood that access to the store attributes to users no right over the aforementioned brands, commercial names and/or distinctive signs.

3. Conditions of use of the online store

3.1. GENERAL

Online store users are obliged to make correct use of the store in accordance with the law and this legal notice. The user breaking the law or this legal notice will respond to Natura Online or in front of third parties, of any damages that could be caused as a result of the breach of said obligation.

It is expressly prohibited the use of the store for harmful purposes of goods or interests of Natura on-line; or that in any other way overload, damage or disabled networks, servers and other computer equipment (hardware) or computer products and applications (software) of Natura online or third parties.

3.2. CONTENTS

Store users are committed to using the contents in accordance with the law and this legal notice, as well as with the other conditions, regulations and instructions that in their case could apply to certain services in accordance with the provisions of the clause 1.

In a merely enunciative character, users must refrain from:

- Reproduce, copy, distribute, make available, communicate publicly, transform or modify the contents except in cases authorized in the law or expressly consented by Natura Online or by whom the ownership of exploitation rights in their case.

- Reproduce or copy for private use the contents that may be considered as software or database in accordance with current legislation on intellectual property, as well as their public communication or made available to third parties when these acts necessarily imply reproduction by part of the user or a third party.

- Extract and/or reuse the totality or substantial part of the stores members of the store as well as the databases that Natura Online make available to users.

3.3. FORM

Without prejudice to the provisions of clause 6 of this legal notice, the use of certain services or applications are conditioned to the prior completion of the corresponding user registration.

All the information provided by the user through the store forms for the previous effects or any others must be truthful. For these purposes, the user guarantees the authenticity of all those data that communicates and will maintain the perfectly updated information so that it responds, at all times, to the real situation of the user. In any case, the user will be solely responsible for the false or inaccurate manifestations that he performs and the damages caused to Natura Online or third parties for the information you provide.

3.4. Introduction of links to the store

Internet users or service provider of the information society who want to enter links from their own web pages to the store must meet the conditions detailed below:

- The link will only link with the Home Page or main page of the store but will not be able to reproduce it in any way (inline links, copy of the texts, graphics, etc). The web 2.0 interaction systems offered from the store to link with it are exempted from the above.

- It will be prohibited in any case, according to the applicable and in force legislation at all times, establish frames or frames of any kind that surround the store or allow the visualization of the contents through Internet addresses other than those of the store and, in any case, when visualized jointly with content outside the store so that: (i) produce, or can produce, error, confusion or deception in users about the true origin of the service or content; (ii) suppose an act of unfair comparison or imitation; (iii) serve to take advantage of the reputation of the brand and prestige of Natura on-line; or (iv) in any other way is prohibited by current legislation.

- No type of false, inaccurate or incorrect manifestation will be made from the page that introduces the link. Natura online or about group societies Natura, its partners, employees, members or about the quality of the services it offers to users.

- In no case will it be expressed on the page where the link is located that Natura Online has provided its consent for the insertion of the link or that otherwise sponsors, collaborates, verifies or supervises the services of the sender.

- The use of any denominative, graphic or mixed brand or any other distinctive sign of Natura Online within the pages of the sender except in the cases allowed by law or expressly authorized by Natura Online and provided that, in these cases, a direct link with the store in the manner established in this clause is allowed.

- The page that establishes the link must faithfully comply with the law and may in any case arrange or link with own or third parties that: (i) whether illicit, harmful or contrary to morality and good customs (pornographic, violent , racist, etc.); (ii) Induct or can induce in the user the false conception that Natura online or they have with Natura Online commercial relations, supports, adheres or in any way supports, the ideas, manifestations or expressions, lawful or illegal, of the sender; (iii) are inappropriate or non -relevant with the activity of Natura Online in attention to the place, content and theme of the website of the sender.

4. Exclusion of responsibility

4.1. Of service quality

Access to the store does not imply the obligation by Natura Online to guarantee the total absence of viruses, worms or any other harmful computer element of third parties ("malicious software" or "malware") during navigation. It corresponds to the user, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs.

Natura Online do not take responsibility for the damages produced in the computer equipment of the users or third parties for third -party acts during the provision of the store service.

4.2. Of service availability

Access to the store requires third -party services and supplies, including transport through telecommunications networks whose reliability, quality, safety, continuity and operation does not correspond to Natura on-line. Therefore, the services provided through the store can be suspended, canceled or inaccessible, prior or simultaneously to the provision of the store service without the need for prior notification by Natura on-line. Notwithstanding the foregoing, in the case in which for any reason, Natura Online will definitively cease in the provision of store services, Natura Online will make your greatest efforts to communicate to registered users this incidence.

Natura, they will not be responsible for the damages or losses of any type produced in the user who bring cause of failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the store service during the provision of the same or with prior character .

4.3. Of the contents and services linked through the store

The store may include links or links that allow the user to access other pages and internet portals (hereinafter, "Linked sites"). In these cases, Natura Online acts as a provider of intermediation services in accordance with article 17 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce ("LSSI") and will only be responsible for the contents and services provided in the sites linked to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the user considers that there is a place linked to illegal or inappropriate content, he can communicate it to Natura Online in accordance with the procedure and the effects established in clause 6 of this legal notice, without in any case this communication entails the obligation to withdraw the corresponding link.

In no case, the existence of linked sites must presuppose the existence of agreements with the responsible or holders of the same, nor the recommendation, promotion or identification of Natura Online with the manifestations, content or services provided.

Natura Online does not know the contents and services of the linked sites and therefore is not responsible for the damages caused by the illegality, quality, destroticization, unavailability, error and uselessness of the contents and/or services of the linked sites or by any other damage that is not directly attributable to Natura Online for your own services.

4.4. Of third -party contents housed by Natura Online

The store includes or may include the possibility that users, registered or not, include comments on products or, in any other way, participate by issuing personal opinions or certain information. In these cases, Natura Online acts as provider of accommodation intermediation services in accordance with article 16 of Law 34/2002, of July 12, on Services of the Information Society and Electronic Commerce ("LSSI") and will only be responsible for The contents uploaded by other users to the extent that it has effective knowledge of the illegality and has not withdrawn the illicit content with due diligence. In the event that the user considers that there are comments or content uploaded by other illicit or inappropriate users may communicate it to Natura Online in accordance with the procedure and the effects established in clause 6 of this legal notice, without in any case this communication entails the obligation to withdraw the corresponding comment or content.

In no case, the existence of comments or third party contents must presuppose the existence of agreements with their authors, nor the recommendation, promotion or identification of Natura Online with the manifestations or information provided.

4.5. Of the confidentiality of the information transmitted through the store

Natura Online has adopted the legally required security measures to guarantee the confidentiality and secret of the personal data that users facilitate in our store. Notwithstanding the foregoing, the transmission of said data to Natura Online circulates through telecommunications networks of third parties not controlled by Natura on-line. Additionally, the existence of malicious software in your team can lead to such information can be forwarded or recovered without your knowledge.

Natura Online does not respond to the lack of confidentiality of the information transmitted by telecommunications equipment and networks of third parties or by the vulnerabilities of software or hardware of the user's own equipment.

5. Communication of activities or services of illegal and inappropriate nature

In the event that the user or any other Internet user had knowledge that the linked sites or any other third party service provided by Natura Online (v. Gr. Users comments where it was allowed, etc.), are illegal, harmful, denigrating, violent or contrary to morality; or that any of the information included by the users themselves, through the services offered in the store, have a consideration equal to that described above, you can contact Natura Online indicating the following ends:

- Personal data of the Communicant: Name, address, telephone number and email address. These data will be treated for the sole purpose of managing your application and will be incorporated into a file of responsibility for Natura Online with the sole purpose of attending to your request. You may exercise your rights of access, rectification, cancellation and opposition in accordance with what is indicated in the privacy policy. The omission of any of these data can assume that your request is not attended without prejudice to the voluntary inquiries that I would like to do Natura on-line.

- Description of the facts that reveal the illicit or inappropriate nature of the linked site;

- In the event of violation of rights, such as intellectual and industrial property or any others whose existence could not be deduced by Natura Online, the personal data of the head of the infringed right when he is a different person from the communicator as well as the representation document to act on behalf of the holder when he is a different person from the communicator. Additionally, in these cases, the documentation that proves the existence of the title or injured legal good must be provided;

- Express statement that the information contained in the claim is exact.

Reception by Natura Online communication provided for in this clause will not mean, as provided in the LSSI, the effective knowledge of the activities and/or content indicated by the communicator.

6. Data protection Users who want to know what data treatments are carried out in the store can consult our privacy policy on this same page.

7. Customer Service If you have any questions, suggestion, claim or want to consult our online store, contact the customer service of customer Natura Online by any of the following means:

[email protected]

Our website chat

In accordance with the provisions of article 27.3 of Law 11/1998, of July 9, we inform you that at the headquarters of Natura Online there are claims sheets at your disposal. Additionally, in all our stores there are claims sheets on behalf of the company holding.

Natura Online will resolve the claims that are directed as soon as possible and, in any case, before the 30 -day period.

Terms of sale

Object

These general conditions regulate the electronic purchases you make through the Naturaction.com website (hereinafter "Make payment" at the end of the purchase process, being forced from that time to comply with the provisions of them.

Natura SELECTION, S.L. With headquarters in Ecuador 55-67, 08029 (Barcelona) and CIF B60035912, it is registered in the Mercantile Registry of Barcelona, Volume 22120, Folio 0001, General Section of the Book of Societies.

Naturaseccion.com can modify these general purchase conditions at any time. The modifications made, will not affect, in any case, the purchases that you have made prior to the approval of said modifications that will be governed in any case by the general conditions in force at the time of making these other purchases. It is customer responsibility to know the general conditions of purchase in force at the time of the start of the purchase process.

These general conditions can be completed or modified by particular clauses or specific conditions of certain products, especially, as regards the exclusion of rights of withdrawal, changes or returns may refer. Sincerely consult the product information to know these particular conditions.

The electronic document in which the contract is formalized will be filed by www.naturaseccion.com, being able to consult through our website after authentication with its user and password or the means established in each case. This copy in paper support can be requested through customer service means provided in these general purchase conditions.

Registration as a user

To facilitate electronic purchase and avoid asking customers with the same data every time they make a new purchase, it is necessary to register as a store user. This user registry can be made at any time through the "my account" section or during the purchase process itself. At the end of the purchase process you will receive an email confirming that the process has finished correctly.

You can access the “My account” section with its username and password or the media that, in each case, enable naturalection.com to authenticate users. Associated with your user registration, naturaleccion.com can use cookies or other similar means that allow you to register your navigation preferences and identify when you connect from the same equipment.

Through “my account” you can access your purchase historical, consult and edit your registration data, request a copy of the return form and other procedures and efforts related to your purchases.

The registration as a user of naturaleccion.com is free and is not subjected to any condition or counterpart. You can unsubscribe as a user at all times by sending an email to [email protected]. The decline as a user will lead to the cancellation of your personal user data as well as the impossibility of making online purchases in the future until they are not registered as a user.

Quality of electronic contracting services

Naturaseccion.com guarantees that the products that are marketed through the store are of the same quality and benefits as those sold in the physical establishments of Natura.

Naturaseccion.com has made its best efforts so that the representation of the image of the products in the store is as faithful as possible to reality. Notwithstanding the foregoing, some characteristics, such as colors or texture, may not be correctly appreciated from the images or suffer variations depending on the conditions of your monitor.

The products published in NaturaSeccion.com are accompanied by the following information:

- Article name

- Reference

- Price (with taxes included)

- Color and sizes information

- Additionally, the general information of: Sizes and Care Guide is shown

Term of the offer of the offer:

Without prejudice to the provisions of specific legislation, the offers or electronic contracting proposals will be valid during the period established by nature.

Product availability:

On the web it will be shown if the products have stock to be able to proceed, the products without stock are not available for purchase.

Purchasing process:

The purchase process consists of the following procedures:

Product selection: Navigate our page and press the "Buy" button every time you want to incorporate a product to the purchase. The purchase cart contains the name of the selected product, the reference, the color, the size, the quantity and the price in euros.

Start of the purchase process: To start the purchase process, press the "order" button. In the event that it is not discharged as a user or has not accessed as such, it will be previously requested to do so.

Verification of the purchase data :: previously to select the payment media you can verify the data of your purchase and correct any error produced in the introduction of data. Once you have verified your data, confirm your order.

SELECTION OF THE PAYMENT MEANS: Select the means of payment you prefer and press the "Pay" button. At that time, the system will redirect the chosen payment system where you must facilitate all the necessary data for said means of payment. This will be the only time this information will be requested.

At the time facilitating all the necessary data and press the purchase confirmation button, the contract will be perfected for all purposes.

Purchase confirmation: once we receive your acceptance, NaturaSection.com will issue an on -screen confirmation that you can file and that will contain the following information:

- Order number.

- Order date.

- Summary of the products included in the purchase.

In any case, before the next 24 hours, NaturaSeccion.com will issue a confirmation of the purchase by email.

Throughout the purchase process you can consult these general purchase conditions as well as know the final price of the selected products.

Once the purchase is confirmed, the customer may not modify or cancel the order outside the cases provided for in the law or in these general conditions.

Price

All prices indicated on the website are referred to in euros and include VAT, except those that have the Canary Islands, Ceuta and Melilla that will include the corresponding output taxes and tariffs in accordance with the regulations in force in each of them.

Shipping costs will appear detailed at the end of the purchase process, once the shipping address has been included. : These shipping costs will depend on the delivery place and will be in charge of the client as a whole. Total shipping costs will be known in the payment phase of the purchase process.

In orders to the Canary Islands, Ceuta and Melilla as well as countries outside the EU or that are not part of the Schenguen space, the total shipping costs referred to in the previous paragraph not include the offices of output customs as well as the taxes that may tax the import of products in these territories.

International orders may be subject to customs office charges that will always be in charge of the client.

Prior to the "Payment" phase, you can know the full final price of your order, broken down, where appropriate, the amount of the increases or discounts applied as well as transport expenses or other additional services.

Payment and security

PAY

You can pay your orders made at naturaleccion.com with paypal and with credit or debit cards.

Payment Security

Your payments at naturaleccion.com are made in real time through a virtual TPV once it has been proven that the data provided is correct. Naturaseccion.com guarantees that it will deal with total safety and confidentiality the data corresponding to the means of payment used. The card data used for payment is transmitted encrypted SSL. This solution guarantees the secret of communication through a dialogue with encryption keys.

Information security

In Natura We work to guarantee the protection of your intimacy on the Internet and the security of your purchases and your data. NaturaSeccion.com will try your data at all times in an absolutely confidential way and in accordance with the uses and purposes expressly provided for each case. Similarly, we inform you that Natura Online have implanted the necessary technical and organizational measures that guarantee the safety of your data and avoid their alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the stored data and the risks to which They are exposed, all in compliance with those provided in Title VIII of Royal Decree 1720/2007, of December 21, which develops the LOPD.

Take into account additionally, that the suppliers or issuing of the means of payment used can have adopted other anti -unpaid measures not controlled by naturalection.com and that entail the rejection of certain types of operations. Naturaseccion.com does not control or is responsible for the damages that may cause the application of the policies that have approved the different suppliers or issuing of payment.

It is prohibited to use a means of payment ownership of a third party except in the event that the express authorization of said third party is available, the proof of said authorization being of its responsibility and assuming all the damages and losses that occur to nature .com.

Bill

Naturaseccion.com will send you the justified paper purchase along with your order. Invoices can be downloaded from the orders zone.

Orders will always be accompanied by invoice. For this purpose, the client must introduce its ID or national equivalent document in the corresponding field during the purchase process.

Delivery

Delivery occurs at the time you receive the order in the address indicated for shipping. For this, it will be necessary for the receptor to firm the albarán or document that justifies the delivery of the order. The signing of the Albarán does not imply compliance and only serves to prove that the delivery has occurred. It does not affect its contractual rights or supposes compliance with a product in poor conditions. Without prejudice to your contractual and legal rights, we beg you that for the purpose of being able to process any incident related to the sending of the merchandise, it communicates to us within a period not exceeding 24 hours any incident related to the shipment, such as lack or loss of Some of the acquired products, damaged product, open merchandise, etc. Keep in mind that the firm of the Albarán is necessary to deliver the product, so it must make sure that other people can receive the purchase in their name. Natura Selection does not admit any responsibility for the reception made by another person in their name without due authorization when said reception is carried out correctly in the place of delivery indicated.

Home delivery will be held from Monday to Friday from 10 a.m. to 8:00 p.m. We do not deliver Saturday or Sunday.

Delivery entails risk transmission and, consequently, that the deterioration of the products, loss or theft that may occur from that time are not the responsibility of Natura Selection

Natura Selection does not admit as valid address addresses at your home. In the event that the contract includes an address of a postal section, the contract will not be valid or therefore will force Natura Selection of compliance that may notify however said circumstance and retrace the charges made.

The delivery deadlines are as follows:

- Home delivery:

To peninsular territories of Spain and the Balearic Islands: estimated shipping 24-72h working

To the rest of the world between 3 and 11 working days depending on the country and type of shipping.

These periods can be affected in special times such as sales, the Christmas or Black Friday campaign or in adverse situations outside Natura such as strikes and stoppages in the service.

The transport company sends you an email confirming the expected delivery date of the package. After the delivery attempt, if the company has not managed to locate yourself in the indicated address, it will deposit the package in the nearest service point so you can pick it up when you have availability.

You can track your order and check its status at any time through the tracking portal.

Returns & Exchanges

Natura It offers the possibility of changing or returning your purchases within a maximum period of 30 calendar days from the date of delivery. For reasons of hygiene and safety, no changes or returns of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.

For changes or returns of promotion purchases whose discount applies to a single article or discount promotions on the total purchase, the amount to be returned will be one that the customer paid for the item, which will appear in the purchase justification and not the price that the article had without promotion. In the event that you have used for the discount coupons, keep in mind that the value of the discount coupon used will not be reimbursed.

All the amounts that would have been previously charged by Natura And that they had to be returned to customers in accordance with the provisions of this clause, they will be paid, as far as possible, through the same means of payment that would have been used during the purchase.

The conditions established for returns in this clause shall be understood without prejudice to the imperative rights that the consumer has in accordance with current legislation. Consequently, when the return is carried out within the first 14 days from the moment of delivery, the provisions of articles 68 and following of the consolidated text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16.

Naturaseccion.com reserves the right to reject returns sent outside the fixed term.

Changes:

To make changes, you must go to any physical store. You must present your e -ticket/bill in cash and you can change the article/s for another size, color or article. If you want to make changes of sizes or colors without going to a physical store you will have to return the original article/s and make a new order with the desired color or size through the website of Natura.

We remind you that for reasons of hygiene and safety, changes of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.

Returns:

Returns can be done in physical store or through our messaging service. We remind you that for reasons of hygiene and safety, returns of masks and other products against COVID-19, underwear and intimate bath fashion will not be admitted.

If you want do it through one of our physical stores You must present your e -ticket/ bill in cash and you will be redeemed for the value of the article/ s returned. The initial shipping costs (if they ran from their account) will not be returned even if the entire order is returned.

If you want to do the Return by messaging service We recommend following the following steps:

1. Enter to the return portal by entering the order number and the shipping postal code.

2. Once you have completed the return request, you will be able to download the return label on the same portal, print it, and affix it to the outside of the package.

3. Take the package to the point of Service Point DHL that suits you. Remember that you almost always have a ServicePoint less than 10 minutes in which you can return your order without waiting and at the time that suits you. See here the closest delivery points.

4. Please wait for us to receive the items and check if your status is correct. If everything is fine, we will send an e-mail to confirm the reimbursement that will be made within a maximum period of 7 working days.

Natura It will reimburse the amount of the items returned, but not that of the initial shipping costs (if they ran from their account) unless the return has as its reason an error on our part. Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.

When it comes to a return because the article has not convinced him, we also offer the free return option through a Service Point of the DHL messaging company. If this service is not used, the client must send us the package and we will not assume the costs of that shipment. Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.

Incidents (errors with your order and defective articles):

In these cases we recommend managing incidents by mail following the following steps:

3.1-Contact immediately with our customer service department to obtain a tara code. You must indicate the order number, the reference of the defective article and a description of the tara by sending a message through the chat of our website.

3.2-Coloque the defective article together with the return form in a box.

3.3-A messenger authorized by Natura It will look for the package for your address or address indicated to our customer service department.

3.4-Once the item has received, naturaleccion.com will proceed to examine the returned product. In the case where the article is defective, we will proceed to change it. The change will be made as soon as possible and, in any case, within 7 days of the reception in NATUROSELECTION.com of the article. In the case of not having stock, the amount will be returned within 7 days. In this case, the initial shipping costs will be reimbursed.

The provisions of this clause for the return of defective products will be understood without prejudice to the imperative rights that the consumer has to repair or replace the product, reduce the price or resolve the contract in accordance with the provisions of Chapter II, of Title V , of Book II of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16.

If, consequently, you want to go to a physical store to make a return for Tara, you will receive a exchangeable voucher for the value of the articles. In this case, initial shipping costs will not be paid (if they ran from their account).

Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.

Force majeure or unforeseeable circumstances

Naturaseccion.com will not be responsible for the total breach, defective compliance or delay in compliance with any of the obligations in their charge that had their cause in some assumption of force majeure or fortuitous case. The term obligations that may exist will be suspended in these cases during the entire period during which the situation of force majeure or fortuitous case is prolonged, the computation is resumance once said circumstance of force majeure or fortuitous case disappears.

Customer Support:

If you have any questions, suggestion, claim or want to consult our online store, contact the Naturaction.com customer service through the chat of our website.

In accordance with the provisions of article 27.3 of Law 11/1998, of July 9, on consumer protection, we inform you that at the registered office of Natura S.L. There are claims sheets at your disposal. Additionally, in all our stores there are claims sheets on behalf of the company holding.

Natura SELECTION, S.L. It will resolve the claims to be directed as soon as possible and, in any case, before the period of one month. In the event that said claim is not resolved satisfactorily, you can access the extrajudicial conflict resolution system indicated in the previous point.

Contract integrity:

These general purchase conditions and any document to which express reference is made in them (as particular clauses or specific conditions established for certain products and properly accepted by you at the time of accepting the purchase of them), constitute the entire Contract, replacing any other agreements or pacts that the parties could have agreed verbally or written prior to the conclusion of the contract.

Applicable Law:

The law applicable to the contract will be the Spanish law without prejudice to the cases in which the laws of other states could be applied imperatively.

Right of dismissal:

You have the right to give up this contract within 14 calendar days without justification.

The withdrawal period will expire to the 14 calendar days of the day that you or a third one for you indicated, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us Natura Selection, S.L., Ecuador Street, 55, 08029 - Barcelona (Spain); 934449120, [email protected]. Insert your name, your complete address and, if you have them, your phone number, your fax number and email address, your decision to give up the contract through an unequivocal declaration (for example, a letter sent by postal mail, fax or email). You may use the withdrawal form model below, although its use is not mandatory.

You also have the option to complete and send electronically DISSESTORY FORM.pdf.

To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come.

The consumer will be responsible for assuming the costs of return of the product.

Consequences of withdrawal:

In case of withdrawal on your part, we will return all the payments received from you, including delivery expenses (with the exception of additional expenses resulting from the choice for your part of a different delivery mode to the less expensive delivery modality ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of its decision to withdraw this contract, under penalty of incurring unjustified delay, with imposition with imposition to return twice the amount owed. We can retain the reimbursement until you have received the goods, or until you have presented a test of their return, according to what condition is fulfilled first.

We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you expressly arranged otherwise; In any case, it will not incur any expense as a result of reimbursement.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal will not be applicable to contracts that refer to: a) The supply of goods made according to the specifications of the consumer and user or clearly personalized. b) The supply of goods that can deteriorate or expire quickly. c) The supply of prevented goods that are not suitable to be returned for reasons for the protection of health or hygiene and that have been despised after delivery. d) The supply of sound or video recordings or prevented computer programs that have been despised by the consumer and user after delivery.

Legal guarantee:

In addition to their legal rights and the right of withdrawal of 14 days, customers in the European Union (except the United Kingdom) will have a two-year post-sale guarantee from the date of delivery of the product, for the repair or replacement of products bought in Natura if they were defective or disagreement with what is announced. You can request the reimbursement or reduction of the price of the product when the repair or replacement of the product would not have taken place in a reasonable time or without major inconveniences for you.

If you as a consumer consider that your rights have been violated, you can address your complaints through the chat of our website in order to request an extrajudicial solution of controversies. In this sense, according to Regulation No. 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of controversies in matters of accessible consumption through the Internet address http://ec.europa.eu/consumers/odr/

Shipping & Returns

Shipping

Estimated deliveries 24-72h in Spain, Andorra and Portugal

Andorra, Spain (Peninsula), Portugal

€ 3.99 (free in orders exceeding € 40)

Balearics

€ 6 (free in orders greater than € 40)

Canary Islands, Ceuta or Melilla

€ 55 (free in orders greater than € 150)

Austria, Belgium, Croatia, Slovakia, Slovenia, Holland, Hungary, Italy, Luxembourg, Poland, Czech Rep.

9,99 €
(Free in orders greater than € 70)

Germany and France

9,99 €
(Free in orders greater than € 50)

Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania and Sweden

19,99 €
(Free in orders greater than € 70)

Swiss

€ 26 (free in orders greater than € 150)

Cyprus, Malta, Monaco

36 €
(Free in orders exceeding € 200)

Canada, Qatar, the United States and the United Kingdom

45 €

Iceland, Norway

50 €

Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Georgia, Kazakhstan, Liechtenstein, Moldova, Mongolia, Montenegro

55€

Bangladesh, Benín, Brunéi, Cambodia, China, Hong Kong [Chinese Republic

60€

Afghanistan, Saudi Arabia, Bahrain, Egypt, United Arab Emirates, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Malaysia, Morocco, Mauritania, Syria

65€

Australia, North Korea, South Korea, Granada, Haiti, Japan, Myanmar [Burma], New Zealand

70€

Angola, Algeria, Argentina, Bolivia, Botsuana, Brazil, Burkina Faso, Burundi, Bután, Cameroon, Chad, Chile, Colombia, Congo - Brazzaville, Ivory Cost , Gabon, Gambia, Ghana, Guam, Guatemala, French Guayana, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Honduras, Jamaica, Keny Mozambique, Namibia, Nicaragua, Niger, Nigeria, Nueva Caledonia, Oman, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Central African Republic, Democratic Republic of the Congo, Dominican Republic, Rwanda, Western Sahara, Senegal, Sierra Leone, Somalia , Sri Lanka, South Africa, Sudan, Surinam, Taiwán, Tanzania, Tayikistan, Togo, Tunisia, Turkmenistan, Ukraine, Uganda, Uruguay, Uzbekistan, Venezuela, Yibuti, Zambia, Zimbabue

80€

Returns

Returns up to 30 days from shipping

Steps to follow to make a return through a DHL Service Point

With this option you can deposit the shipment at one of the 3,300 ServicePoints of DHL parce whenever your shipment does not exceed the following measures (120 × 60 × 60 cm).

You just have to follow these steps:

1. Enter to the return portal by entering the order number and the shipping postal code.

2. Once you have completed the return request, you will be able to download the return label on the same portal, print it, and affix it to the outside of the package.

3. Take the package to the point of Service Point DHL that suits you. Remember that you are almost always going to have a ServicePoint less than 10 minutes in which you can return your order without waiting and at the time that best suits you. Consultation here the closest delivery points.

4. Wait for we receive the items and check that your status is correct. We will send you an e-mail to confirm the reimbursement that will be made within a maximum period of 7 working days.

Natura It will reimburse you the amount of the items returned, but not that of the initial shipping costs, if they ran from your account (unless the return has as its reason an error on our part).

Steps to follow if you can't make a return through DHL:

If the return option is not enabled in your personal space through a DHL parcel point, you must contact us and request the return through the chat of our website.

In these cases the return expenses will be in charge of the client and Natura will not return the amount under any circumstances.

---

Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Switzerland, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.

Teach the electronic invoice and you will receive a exchangeable voucher for the amount of the articles you return.

In store we cannot return the money in any case.

Teach your electronic invoice and change the article for another size, color or product.

In store we cannot return the money in any case.

If it is a return because you receive an erroneous article or in bad conditions, you must write an email to [email protected] and we will look for the best solution: you can choose if you prefer the reimbursement or send us a new article.

Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return and will be paid later.

In this case, the initial shipping costs will be returned, if they had been paid. Remember to contact us in case of error, in store they will not be able to return the amount of purchase or shipping costs.

Size guide

Shirts, blouses, t -shirts and tops

Sizes		Chest	Waist
fit slim		CM units
Xs	34	78-82	58-62
S	36	82-86	62-66
M	38	86-90	66-70
L	40	90-94	70-74
XL	42	94-98	74-76
	44	98-102	78-80

Sizes		Chest	Waist
Holgated cut		CM units
Xs	34	82-86	62-66
S	36	86-90	66-70
M	38	90-94	70-74
L	40	94-98	74-76
XL	42	98-102	78-80
	44	102-106	80-84

Dresses

Sizes		Chest	Waist
fit slim		CM units
Xs	34	78-82	58-62
S	36	82-86	62-66
M	38	86-90	66-70
L	40	90-94	70-74
XL	42	94-98	74-76
	44	98-102	78-80

Sizes		Chest	Waist
Holgated cut		CM units
Xs	34	82-86	62-66
S	36	86-90	66-70
M	38	90-94	70-74
L	40	94-98	74-76
XL	42	98-102	78-80
	44	102-106	80-84

Pants

Sizes		Waist	Hip
fit slim		CM units
Xs	34	58-62	86-90
S	36	62-66	90-94
M	38	66-70	94-98
L	40	70-74	98-102
XL	42	74-76	102-106
	44	78-80	106-110

Sizes		Waist	Hip
Holgated cut		CM units
Xs	34	62-66	90-94
S	36	66-70	94-98
M	38	70-74	98-102
L	40	74-76	102-106
XL	42	78-80	106-110
	44	80-84	110-116

Skirts

Sizes		Waist
fit slim		CM units
Xs	34	58-62
S	36	62-66
M	38	66-70
L	40	70-74
XL	42	74-76
	44	78-80

Sizes		Waist
Holgated cut		CM units
Xs	34	62-66
S	36	66-70
M	38	70-74
L	40	74-76
XL	42	78-80
	44	80-84

Jerstens, Cardigans, Jackets and Ponchos

Sizes		Chest	Waist
fit slim		CM units
Xs	34	78-82	58-62
S	36	82-86	62-66
M	38	86-90	66-70
L	40	90-94	70-74
XL	42	94-98	74-76
	44	98-102	78-80

Sizes		Chest	Waist
Holgated cut		CM units
Xs	34	82-86	62-66
S	36	86-90	66-70
M	38	90-94	70-74
L	40	94-98	74-76
XL	42	98-102	78-80
	44	102-106	80-84

Socks

WOMEN

Sizes		Cm
YE	36-39	22,5-24,5
L-XL	40-42	25,5

MAN

Sizes		Cm
YE	40-42	25,5-
L-XL	43-45

Shoes and slippers

Sizes	Cm
36	22,5
37	23,5
38	24
39	24,5
40	25,5
41	26
42	26,5
43	27
44	27,5
45	28,5
46	29
47	30

How to measure yourself

A. Measure the chest

Place the measured tape under the arms and around the widest part of the chest.

B. Measure the waist

It measures around the waist line, among the highest part of the hip and the lower ribs.

C. Measure the hip

It measures around the hip on the widest part of the buttocks.

D. Measure the foot

Set your foot to the ground and measure from the heel to the fingers of the inside of your foot.